1. Application Fee Refund Policy
The application fee of ₹300 is non-refundable under normal circumstances. This policy is in place to cover administrative costs associated with processing applications.
2. Non-Refundable Situations
The application fee will not be refunded in the following situations:
- Applicant voluntarily withdraws their application
- Applicant does not meet eligibility criteria
- Applicant fails to complete the application process
- Applicant is disqualified during the selection process
- Applicant decides not to appear for interviews/tests
- Technical issues on applicant's device/browser
3. Refund Eligibility
Refunds may be considered only in the following exceptional circumstances:
- Double Payment: If an applicant accidentally pays the fee twice, the duplicate payment will be refunded
- Technical Failure: If payment is deducted but the application is not submitted due to a system failure on our end
- Service Disruption: If our services are completely unavailable for an extended period preventing application submission
4. Refund Process
If you believe you are eligible for a refund, follow this process:
- Contact our support team at info@gokulmission.com
- Provide your application number and payment details
- Explain the reason for refund request
- Attach relevant evidence (payment receipts, screenshots, etc.)
- Our team will review your request within 7-10 working days
5. Refund Timeline
Once a refund is approved:
- Processing time: 7-10 working days from approval
- Refund will be credited to the original payment method
- Bank processing time may vary (3-5 additional days)
- You will receive email confirmation when refund is processed
6. Partial Refunds
Partial refunds are not applicable for the application fee. The entire fee is either refunded or not refunded based on the eligibility criteria mentioned above.
7. Dispute Resolution
If your refund request is denied and you wish to dispute the decision:
- Submit a written appeal to our management team
- Include all relevant documentation and evidence
- Appeals will be reviewed within 15 working days
- Management decision will be final and binding
8. Contact Information
For any refund-related queries, please contact:
- Email: info@gokulmission.com
- Phone: +91-91357 46775
- Working Hours: Monday to Friday, 9:00 AM to 6:00 PM
9. Policy Updates
Gokul Mission reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Applicants are advised to review this policy periodically.